From: Tom Hardee, President
Thank you for shopping at IBS. We strive to make your return as easy as possible so please contact us immediately so we can go to work on getting you a replacement or a substitute item. For your convenience we have two methods for your return. Please fill out our Return Form, contact us at 757-497-1500 or email us at firstname.lastname@example.org. Items may be returned in accordance with the following guidelines:
– Return Policy – Customer is responsible for inspecting and accepting any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in the user order, subject to these requirements:
· Customer must send all returns accompanied by an IBS issued Return Authorization Form.
· All returned products must be in the original manufacturers’ shipping cartons, complete with all packing and associated materials.
· IBS will not accept any returns from Customer for product that is designated as “Non-Returnable Item”, Damaged Item, Ripped Packaging and no Toners or Ink if opened.
· Customer must request a Return Authorization Form and schedule a return of the merchandise to IBS within the following time frames:
– 20 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be in re-saleable condition.
– 20 days from date of invoice for any defective merchandise.
– 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
– 5 days from date of invoice for all visible damage and visible warehouse errors.
· IBS will assess a 15% restocking charge for any products returned more than 30 days from the date of invoice on items that are acceptable.
During issuance of a Return Authorization Form all returns quantities will be verified against all purchase history from IBS. Products not eligible for return will be returned to user. Any requests for proof of delivery must be made within 60 days after the invoice is received; after 60 days no proof of delivery will be supplied.
Refunds will be made in the form of either a credit to the original invoice or to the account. Refunds for credit card purchases will only be refunded to the same card used for the original purchase.